Oshawa, Ontario – Local dignitaries and leaders from within the business community are joining today to celebrate the launch of Durham Broadband, a new kind of high speed internet service that focuses on Durham’s economic development and is owned by Oshawa Power and Utilities Corporation (a municipal corporation of the City of Oshawa).

Durham Broadband was established in 2002 under the banner Oshawa PUC Services and quickly became the Region’s largest fibre optic infrastructure supplier. The company’s re-launch and updated strategic vision come in recognition of the increasing need for high speed internet to support evolving business practices, innovation and smarter cities. Durham Broadband is being made available to the broader business sector to spur-on socio-economic outcomes across the Region and put its eight local communities at the forefront of Canada’s economic modernization.
To effectively support economic development, Durham Broadband has a mandate to target priority areas and offer highly competitive solutions including:

• Price match guarantees;
• Superior speeds to any other local supplier;
• Flexible service levels and packages;
• No contracts; and,
• A unique dual-homed network that creates 100% system redundancy.

The brand is also pursuing an aggressive 5 year, multi-million dollar expansion plan that will see underserved areas connected. It is projected that this initiative will bring government investment in broadband via shared grant applications at the federal and provincial levels. Securing such grants would mean that Durham Broadband and its collaborative partner, the Regional Municipality of Durham, would be able to stretch high speed internet farther, sooner and for less cost.

“Oshawa has a need for high-speed reliable internet solutions, and with our extensive network of dark fibre this was the logical next step,” stated Matt Strecker, VP of Engineering & Operations, and the Divisional Lead for Durham Broadband. “Local business told us they need better network coverage, reliability, redundancy and capacity, married with excellent customer service. By focusing our attention locally, and building the networks our Region demands, we can provide service that is unmatched,” continued Strecker.

For a limited time only, businesses wishing to sign-on will receive deep discounts and special signing bonuses. Businesses should visit www.durhambroadband.ca for more information today.

Oshawa Power & EnerFORGE join Electricity Human Resources Canada Leadership Accord, commit to building diverse and inclusive workplace

Oshawa, Ontario – Oshawa Power and their affiliated low-carbon energy services provider, EnerFORGE, are proud to announce their signing of the Electricity Human Resources Canada (EHRC) Leadership Accord on Diversity, Equity and Inclusion (“the Accord”). In signing the Accord, Oshawa Power and EnerFORGE are joining together with a growing number of industry leading companies in making a commitment to help build a strong culture of diversity and inclusion throughout the Canadian electrical industry.

“We’re proud to solidify our commitment together as a team by signing the Leadership Accord. Diversity, equity, and inclusion are the foundation to innovation, community leadership, and living our corporate values. We acknowledge the importance of continuous improvement as we work to build a culture of respect and inclusion at Oshawa Power & EnerFORGE.”

– Ivano Labricciosa, President & CEO

Oshawa Power and EnerFORGE have pledged to implement a set of clearly benchmarked initiatives developed by the EHRC and intended to foster an inclusive workplace culture. The commitment includes a two-year review to examine the organizations’ progress and develop a refreshed strategic pathway to meeting the aforementioned benchmarks.

“Our operations extend into growing and diverse communities. We recognize the tremendous opportunity this means for our organization with respect to leveraging a broad base of talent that is both representative of our customers and key to future success.”

– Nancy Brandon, Director, People & Business Services

Operating in the heart of the Durham Region and throughout the Greater Toronto-Hamilton Area, Oshawa Power and EnerFORGE are headquartered in one of Canada’s most culturally diverse areas. Building a culture of diversity and inclusion is an important step in the organizations’ approach to better understanding the needs of each customer group in order to deliver exceptional services across their territory.

Media Contact
Josh McCulloch


April 27, 2020


OSHAWA, Ontario – Oshawa Power and Utilities Corporation (OPUC) is proud to announce the evolution of its non-regulated energy division. As of April 27th, 2020 Oshawa PUC Energy Services (OPUCES) will go by the streamlined name EnerFORGE, EnerFORGE’s mission is strong and clear — to help customers forge a sustainable energy future. The brand infers bold new directions that may not be aligned with the energy status quo, but always lead to improved outcomes for clients. Visually, the logo includes cues that embrace the company’s history as an Oshawa utility affiliate and also reference the team’s acumen in a spectrum of energy technologies. Overall, the look-and-feel will propel the group beyond pre-conceived notions of what OPUCES could do.

In terms of its mandate, EnerFORGE will build on the strong foundational base of 21 projects across nearly 90 sites in the GTHA that were built under the OPUCES brand. This will be done through custom design, build, own, operate and/or finance solutions for low carbon energy initiatives across Canada.

When asked about the re-brand, OPUC’s President and CEO, Ivano Labricciosa noted that “The evolved strategic direction of this division plays an instrumental role in strengthening our market position while also building steady returns for our shareholder”. He also noted that “the old brand left customers confused about our offering and our geographic reach, meaning that our capabilities had outgrown our namesake”.

Scott Barker, VP of Business Development and functional leader for the EnerFORGE division was asked about the timing for this launch. “The team considered delaying the announcement to be sensitive to the challenges everyone is facing during these unprecedented times. As the COVID-19 situation evolved, we’ve witnessed strongly emerging themes of collaboration and innovation, which perfectly align with our new brand. We’ve also seen upticks in our business, as clients require more out of our essential services than ever before. Given this, we’ve decided to launch and modestly celebrate this exciting step with a locally-produced COVID-19 relief package donation to frontline workers at Lakeridge Health Oshawa.”

To achieve its socially-distanced digital launch, EnerFORGE will be posting new content to LinkedIn each day next week and looks forward to celebrating in person with stakeholders someday soon.

About EnerFORGE

EnerFORGE is a leading enabler of critical energy and communications infrastructure. Our mission is to help customers forge their sustainable energy future through flexible, affordable, and innovative approaches. Our available services span the design, build, finance, own, operate and maintain spectrum. EnerFORGE is a wholly-owned subsidiary of Oshawa Power and Utilities Corporation.

About Oshawa Power and Utilities Corporation

Oshawa Power and Utilities Corporation (OPUC) is a diversified holding company owned by the municipal corporation of the City of Oshawa. With a 130+ year history in Oshawa, OPUC has four divisions, all of which own and operate critical and converging energy and communications infrastructure.


Janet Taylor
Manager – Sustainability and Business Advocacy, Oshawa Power
100 Simcoe St. S., Oshawa, ON L1H 7M7
(905) 244-6364

Sheila Risorto
Marketing and Communications, Oshawa Power
100 Simcoe St. S., Oshawa, ON L1H 7M7
(905) 439-1930

Monday, February 24, 2020

Save on Energy does not solicit participation in their programs. The Ontario Energy Board (OEB) has reported they have received numerous calls from consumers contacted by someone claiming to be from Save on Energy and asking to schedule a home audit.

Save on Energy is operated by the Independent Electricity System Operator (IESO) and provides information and services to homeowners, tenants and eligible social housing providers on how to improve energy efficiency.

The IESO has confirmed that Save On Energy does not call consumers and ask to schedule a home audit. Instead, interested consumers have to sign up or fill out a contact form before receiving a call back from the program service provider.

Save on Energy is asking customers who receive an unsolicited call or home visit from someone claiming to be from Save on Energy to exercise caution and let the agency know by email: saveonenergy@ieso.ca.

Consumers with questions or concerns about any sales calls or door-to-door experiences are encouraged to contact the OEB at 1-877-632-2727 within the hours of 8:30 am and 5 pm, Monday to Friday.

Consumer Tips

  • Know who you’re dealing with – If someone calls you, ask for the name of the person you are speaking with, the company they represent and their telephone number.
  • Ask for ID – If someone is at your door, ask to see identification, including a business card and ID card with the sales representative’s company information.
  • Protect your personal information – Do not feel compelled to share your personal information. Your utility bill is private. It contains personal information like your account number and energy usage.


OP EnergyServices

January 23, 2020

Oshawa Power and Utilities Corporation Energy Services (O.P.U.C.E.S.) and the City of Oshawa announced today that Delpark Homes Centre will be the future site of a combined heat and power plant.

As part of the Council-approved initiative, a 600 kW combined heat and power system will be installed at Delpark Homes Centre. Anticipated to be operational by end of 2020, the system will be owned, operated and maintained by O.P.U.C.E.S.

The combined heat and power plant will be fueled by natural gas and will generate electricity and useful heat simultaneously. The new system will help the City realize energy efficiencies, save heating and cooling costs and reduce greenhouse gas emissions. It will also help the recreation facility generate its own back up heat and electricity during a power outage.

This project is aligned with Oshawa’s ongoing energy efficiency initiatives, outlined in the City’s Corporate Facilities Energy Management Plan.

The system will reduce Delpark Home Centre’s draw on the grid by approximately 3,700 MWh each year. Over the lifetime of the project, it will take the equivalent of approximately 4,000 Canadian homes off-grid.

O.P.U.C.E.S. is a wholly-owned subsidiary of Oshawa Power and Utilities Corporation. O.P.U.C.E.S. partners with proven solution providers to deliver tailored energy solutions and meet the needs of each individual customer, including low carbon distributed generation technologies such as CHP, wind, solar, and biogas. For more information, visit www.oshawapower.ca.


“Oshawa P.U.C. Energy Services is proud to be investing in our community. Our goal is to create tangible savings for our municipal shareholder and improved amenities for our customers within Canada’s evolving energy landscape,” said Ivano Labricciosa, President and CEO of Oshawa P.U.C. Energy Services.

“By investing in a combined heat and power plant that will help provide backup electricity at Delpark Homes Centre that is both clean, cost-effective and good for the environment, O.P.U.C.E.S. is helping strengthen our community resilience,” said Mayor Dan Carter. “This is another innovative approach from the City’s energy partner aimed at reducing demand on our electricity system that will result in bottom line savings for many years to come.”

“A combined heat and power plant at Delpark Homes Centre is one more example of how we are working proactively with O.P.U.C.E.S. to achieve the City of Oshawa’s goals of conserving energy, reducing energy consumption and greenhouse gas emissions, and managing the demand for energy at our facilities,” said Councillor Bradley Marks, Chair of the Corporate Services Committee.

“With the help of O.P.U.C.E.S. and the launch of a new combined heat and power plant in Oshawa, the City continues to make strides that demonstrate our commitment to the environment and energy conservation,” said Councillor Jane Hurst, Vice-Chair of the Corporate Services Committee.                                                 

Delpark Group Photo

Members of Council and Oshawa P.U.C. Energy Services join together to announce Delpark Homes Centre as the future site of a combined heat and power plant.

Labricciosa Chapman Handshake

Photo courtesy of Global News

Watch Global News by Brittany Rosen report here



Oshawa Power has been a member of the Oshawa Community for more that 130 years and is dedicated to the community. This holiday season Oshawa Power employees worked with Simcoe Hall Settlement House to provide gifts for children in the community. Simcoe Hall Settlement House provided the first name, age, and the wish list of 46 children. Employees then chose a child and purchased a gift for them.

The spirit of giving was infectious. The employees talked to each other about what they had picked out for “their child”. Many employees took the opportunity to shop as a family, allowing their own children to pick out the gift and wrap it for another child.

President and CEO, Ivano Labricciosa said, “The employees at Oshawa Power are committed to helping in this community where we live and work. Not only do the staff make donations, they willingly help in the community volunteering their time and making a difference. It’s a great feeling to be a part of this organization and this community.”

The gifts were delivered to Simcoe Hall Settlement House for delivery to children in the community in time for Christmas.

SHSH Gifts Simcoe Hall Snowflake Gifts

There is an aggressive fraudulent company impersonating Oshawa Power calling our customers and demanding  payment in cash and requesting people to meet them in obscure areas.

Customers are also receiving emails with our name, phone # and a link to pay – this is not us.

They have duplicated our IVR phone message and their call display displays Oshawa Power.

Oshawa Power will not ever ask you to meet them at a variety store or anything of the like and we do NOT have self service kiosks to make payments. Oshawa Power also does not have a toll free number.

Their contact phone number is 1-800-799-0318. Today they have requested our customers to meet them at 282 Marland AVE and the Midtown Mall to make payment.

Do not engage with these people and call Durham Regional Police at 905-579-1520.

October 21, 2019

Join the call Monday, October 28

Oshawa Power to host a Telephone Town Hall Session

OSHAWA –Oshawa residents are invited to join Oshawa Power’s Telephone Town Hall session on Monday, October 28.

The Telephone Town Hall session will run from 7:30pm to 8:30pm and will provide community members the opportunity to ask questions about the budgeting and planning process or simply listen to the conversation.

Oshawa Power customers will receive a phone call to the phone number listed on their hydro account from our Executive team:

• President and CEO, Ivano Labricciosa;
• Vice President – Finance and Regulatory Affairs, Phil Martin;
• Vice President – Engineering and Operations, Matthew Strecker

The calls will take place between 7:30pm and 8:30pm. Those who do not want to miss a minute of the conversation are encouraged to call in to 1-800-793-5370. Community members are encouraged to send their preferred contact number (landline or mobile) to communications@opuc.on.ca before 4:30pm Friday, October 25 to ensure they are not missed.

The Telephone Town hall will take questions related to:

• Oshawa Power budget
• Regulated budget process
• Capital renewal programs
• Infrastructure maintenance programs
• Facilities
• Safety and Reliability
• Customer Service technology
• Factors related to the delivery portion of your bill

Subjects not covered in Oshawa Power’s Budget Telephone Town Hall include:

• Cost of electricity
• Taxes charged on your electricity bill
• Regulatory rates

Those unavailable for the call can submit questions in advance by emailing communications@opuc.on.ca. A transcript of all questions received, and answers provided will be available on Oshawa Power’s YouTube channel following the Telephone Town Hall session.

Feedback received during the Telephone Town Hall will be shared with Oshawa Power staff and included in Oshawa Power’s Distribution System Plan.

Those wishing to opt out of the call can email communications@opuc.on.ca or call 905-723-4626 ext 5243 to provide the phone number they would like excluded.

For those who cannot participate in the Telephone Town Hall session Oshawa Power is hosting a Public Town Hall at the McLaughlin Library Auditorium on Tuesday, November 5 from 5:30pm to 7:30pm. Oshawa Power customers will have the opportunity to learn about the 5 year budget plan and ask any questions directly to staff.

Media Contact:
Sheila Risorto
Marketing and Communications Analyst
905-723-4626 ext 5243; srisorto@opuc.on.ca

Click here for Oshawa Power’s 2018 OEB Scorecard

Ahead of their Annual General Meeting scheduled for June 13, 2019 Oshawa Power has released their 2018 results for key performance indicators. Oshawa Power strives to continuously excel at meeting their customers’ needs efficiently and accurately. Below is a high level summary of some customer service, public safety and financial health metrics.

New Residential/Small Business Services Connected on Time – In 2018, Oshawa Power connected 99.78% of low-voltage residential and small business customers (those utilizing connections under 750 volts) to its system within the five-day timeline prescribed by the OEB. The industry target is 90%.

Scheduled Appointments Met On Time – Oshawa Power schedules appointments to complete work requested by its customers. OPUCN met 100% of these appointments on time, which significantly exceeds the industry target of 90%.

Telephone Calls Answered On Time – Customer Service representative answered telephone calls within 30 seconds 90.1% of the time. This result exceeds the OEB-mandated 65% target for timely response. OPUCN offers customers 24/7 service through various online forms and interactive voice response tools. This allows us to address the most common customer inquiries and service needs cost-effectively without compromising quality or service excellence.

Billing Accuracy – For 2018 Oshawa Power achieved a bill accuracy measure of 99.93%. This compares favorably to the prescribed OEB target of 98%.

Customer Satisfaction Survey Results – In 2018, Oshawa Power engaged Simul Corporation to conduct a customer satisfaction survey. The findings from the annual survey results are utilized to make enhancements in processes, services and communications strategies throughout the organization. 95% of OPUCN’s customers rated their experience with Oshawa Power as fairly satisfied to very satisfied.

Public Awareness of Electrical Safety – Public Awareness of Electrical Safety, measures the level of awareness of key electrical safety precautions among the public within the electricity distributor’s service territory, and the degree of effectiveness for distributors’ activities on preventing electrical accidents. The OEB requested that all LDCs carry out a survey using the Electrical Safety Authority’s (ESA) approved methodology and pre-formed set of questions, so that a final LDC Awareness Score (bound between 0-100%) can be calculated. The survey resulted in Oshawa Power’s public awareness index score of 85%. In 2018, Oshawa Power has further engaged the public in health and safety awareness by: producing a Hazard Hamlet demonstration during a customer care event; displaying health and safety posters geared towards the six awareness areas of the Electrical Safety survey; and, incorporating a new health and safety webpage on our website.

Serious Electrical Incident Index – Oshawa Power reported no fatalities or other serious incidents due to contact with its infrastructure in 2018, thereby achieving a score of 0.000 for the Serious Electrical Incident Index per 1,000 km of line. Oshawa Power takes public safety in the vicinity of its distribution equipment very seriously, and regularly carries out activities to take prompt corrective action where potential public safety issues are identified.

Average Number of Hours that Power to a Customer is Interrupted – Oshawa Power’s reported Average Number of Hours that Power to a Customer is Interrupted (i.e., duration excluding loss of supply) is 1.34 hours per customer.

Average Number of Times that Power to a Customer is Interrupted – Oshawa Power’s reported Average Number of Times that Power to a Customer is Interrupted (i.e., frequency excluding loss of supply) for 2018 is 1.29. times per customer.

Conservation and Demand Management – Under the 2015 to 2020 Conservation First Framework, Oshawa Power was assigned an energy savings target of 73 GWh. The achievement of this energy efficiency target is governed via an Energy Conservation Agreement (ECA). The IESO periodically issues updates to the ECA and Oshawa Power regularly commits to the updated terms. Oshawa Power’s net cumulative total energy savings for the CFF as of December 31, 2018 is 59.14 GWh, or 81% of the multi-year target. At the half-way point in the framework, Oshawa Power is well-positioned to achieve or exceed our 2020 conservation targets.

Liquidity: Current Ratio (Current Assets/Current Liabilities) – The current ratio is an indicator of a company’s ability to repay its short term debts and financial obligations. Companies with a ratio of greater than 1 are often referred to as being “liquid”. Generally, the higher the number, the more “liquid” and the larger the margin of safety to cover the company’s short-term debts and financial obligations. Oshawa Power’s current ratio for 2018 is 1.07. Oshawa Power monitors and manages its liquidity risk to ensure access to sufficient funds to meet operational and investing requirements.

Leverage: Total Debt (includes short-term and long-term debt) to Equity Ratio – The OEB uses a deemed capital structure of 60% debt, 40% equity for electricity distributors when establishing rates. This deemed capital mix is equal to a debt to equity ratio of 1.5 (60/40). A debt to equity ratio of more than 1.5 indicates that a distributor is more highly levered than the deemed capital structure. A high debt to equity ratio may indicate that an electricity distributor may have difficulty generating sufficient cash flows to make its debt payments. A debt to equity ratio of less than 1.5 indicates that the distributor is less levered than the deemed capital structure. Oshawa Power’s debt to equity ratio for 2018 was 1.21. Oshawa Power continues to be below the OEB’s deemed capital structure, as the trend from 2013 to 2018 illustrates a debt to equity ratio of less than 1.5.

Profitability: Regulatory Return on Equity – Deemed (included in rates) Oshawa Power’s current distribution rates were approved by the OEB and include an expected regulatory return on equity (ROE) of 9.19%, which is based on the OEB’s deemed capital structure of 60% debt and 40% equity as noted earlier. The OEB allows a distributor to earn within +/- 3% of the expected return on equity. When a distributor performs outside of this range, the actual performance may trigger a regulatory review of the distributor’s revenues and costs structure by the OEB. The regulated return for the year 2018 decreases to 9.00%.

Profitability: Regulatory Return on Equity – Achieved Oshawa Power’s ROE for 2018 was 7.47%, compared with a regulatory ROE of 9.00% for the same period. For 2018, OPUCN earned a lower return than the approved rate, however; results are within the expected ROE set out by the OEB.


Oshawa Power 2018 Results