100 Simcoe St. S Oshawa, ON L1H 7M7

Monday: 8:30 a.m. to 4:30 p.m.Tuesday: 8:30 a.m. to 4:30 p.m.Wednesday: 8:30 a.m. to 4:30 p.m.Thursday: 8:30 a.m. to 4:30 p.m.Friday: 8:30 a.m. to 4:30 p.m.Saturday: ClosedSunday: Closed

Please note that our offices remain closed to the public.

To track active outages, visit our Outage Centre.

Report an active outage:

Live Chat: Click HereText Message: (289) 274-7063Phone Call: (905) 723-4623

To set up, transfer, or close your account, please use our online Move Form. All moving-related requests should be submitted at least 10 business days before move-in or move-out.

To complete your move online, you will need:

• – Drivers License
• – Current and New Address
• – Lawyer or Landlord Information

To request a Service Upgrade or New Connection, please complete our online request form.

If you have questions about this process, please contact connections@oshawapower.ca.

To learn more about the process necessary to connect your Generation project to our local distribution grid, please visit our Generation Connections page

For further inquiries, please contact generationconnections@oshawapower.ca

To report an issue with streetlights, please contact Service Oshawa at (905) 436-3311.

For general inquiries, please contact our Customer Service team.

Phone: (905) 723-4623
Email: contactus@oshawapower.ca

If you know the extension of the person you are trying to reach, please call (905) 723-4626.