Contact Information

100 Simcoe St. S Oshawa, ON L1H 7M7

Monday: 8:30 a.m. to 4:30 p.m.Tuesday: 8:30 a.m. to 4:30 p.m.Wednesday: 8:30 a.m. to 4:30 p.m.Thursday: 8:30 a.m. to 4:30 p.m.Friday: 8:30 a.m. to 4:30 p.m.Saturday: ClosedSunday: Closed

Please note that our offices remain closed to the public.

To track active outages, visit our Outage Centre.

Report an active outage:

Live Chat: Click HereText Message: (289) 274-7063Phone Call: (905) 723-4623

To set up, transfer, or close your account, please use our online Move Form. All moving-related requests should be submitted at least 10 business days before move-in or move-out.

To complete your move online, you will need:

  • – Drivers License
  • – Current and New Address
  • – Lawyer or Landlord Information

To request a Service Upgrade or New Connection, please complete our online request form.

If you have questions about this process, please contact

To learn more about the process necessary to connect your Generation project to our local distribution grid, please visit our Generation Connections page.

To report an issue with streetlights, please contact Service Oshawa at (905) 436-3311.

For general inquiries, please contact our Customer Service team.

Phone: (905) 723-4623
Send us a message: Click Here

If you know the extension of the person you are trying to reach, please call (905) 723-4626.

Send Us A Message!

    Please note that our Customer Service Team will respond to your request within approximately 5 business days.

    This form is not intended for opening, closing, or transferring your Oshawa Power account and any such requests through our Contact Form will not be processed. To open, close, or transfer your account, please use our Move-In/Move-Out form at