Understanding Your Bill

Electricity bills can be complicated.
We’ve put together a handy guide to help you understand exactly what you’re paying for.

Breaking down your bill.

Your electricity bills consist of three main categories; your Electricity charges, Delivery charges, and Regulatory charges.

Electricity charges reflect the cost of electricity purchased by Oshawa Power on your behalf for usage at your service address and no markup is charged on this cost; it is paid directly to our suppliers.

Delivery charges cover the cost of transporting electricity from the place of generation, to Oshawa’s grid, and finally to your service address. This includes the cost to build, improve, and maintain the transmission and distribution lines, towers, and poles needed to operate provincial and local power grids.

Regulatory charges reflect the cost of administering the wholesale electricity system and maintaining the reliability of Ontario’s grid. Oshawa Power does not charge a markup on this cost and it is paid directly to the Independent Electricity System Operator.

To help you further understand your energy bill, the following galleries will explain the purpose of each portion of your bill, whether you are a Time-of-Use or Tiered customer.

Time of Use

Time of Use

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Section 1
  1. Service Address: this is the address where the electrical service is delivered.
  2. Account Number: this ten-digit number will need to be referenced when making payments, enrolling in conservation programs, signing up for MyOshawaPower, or contacting our Customer Service team.
  3. Due Date: the date by which your bill must be paid before it begins accruing interest.
  4. Amount Due: the total amount you must pay by the Due Date.
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Section 2
  1. Meter Number: the unique identifier given to the electricity meter at your service address.
  2. Read Dates: these dates coincide with the start and end dates of your billing cycle.
  3. Days in Billing Cycle: this is the length of the billing cycle for your current bill.
  4. Type: this indicates how your usage data was gathered during this cycle and can be an “Actual” or “Estimated” reading.
  5. Base Usage: this value represents your total consumption (in kWh) during your billing cycle.
  6. Adjusted Usage: this value represents your total consumption (in kWh) after the Loss Factor Adjustment is applied.
  7. Adjusted Factor: your base usage is multiplied by this factor to account for “line loss” as power is “stepped down” during the transmission and distribution process.
  8. Usage Graph: this graph shows your total monthly usage, as well as usage in each of the On-, Mid-, and Off-Peak periods for approximately the last year.
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Section 3
  1. Electricity Charges: cost of electricity purchased on your behalf by Oshawa Power; no markup.
  2. Delivery Charges: cost of delivering power from generation facility, to local grid, to your service address; includes cost to build and maintain power grid.
  3. Regulatory Charges: cost of administering provincial wholesale electricity system; no markup.
  4. Ontario Electricity Rebate: provides a monthly rebate on electricity bills to eligible customers.
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Section 4
  1. Bill Date: the date your bill was prepared.
  2. Due Date: an additional reminder of the date by which your bill must be paid before it begins accruing interest.
  3. Amount Due: an additional reminder of the total amount you must pay by the Due Date.
  4. Important Message: this is where Oshawa Power will share important updates regarding pricing and other regulatory changes relevant to our customers.
Tiered

Tiered

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Section 1
  1. Service Address: this is the address where the electrical service is delivered.
  2. Account Number: this ten-digit number will need to be referenced when making payments, enrolling in conservation programs, signing up for MyOshawaPower, or contacting our Customer Service team.
  3. Due Date: the date by which your bill must be paid before it begins accruing interest.
  4. Amount Due: the total amount you must pay by the Due Date.
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Section 2
  1. Meter Number: the unique identifier given to the electricity meter at your service address.
  2. Read Dates: these dates coincide with the start and end dates of your billing cycle.
  3. Days in Billing Cycle: this is the length of the billing cycle for your current bill.
  4. Type: this indicates how your usage data was gathered during this cycle and can be an “Actual” or “Estimated” reading.
  5. Base Usage: this value represents your total consumption (in kWh) during your billing cycle.
  6. Adjusted Usage: this value represents your total consumption (in kWh) after the Loss Factor Adjustment is applied.
  7. Adjusted Factor: your base usage is multiplied by this factor to account for “line loss” as power is “stepped down” during the transmission and distribution process.
  8. Usage Graph: this graph shows your total monthly usage, as well as usage in each of the On-, Mid-, and Off-Peak periods for approximately the last year.
#
Section 3
  1. Electricity Charges: cost of electricity purchased on your behalf by Oshawa Power; no markup.
  2. Delivery Charges: cost of delivering power from generation facility, to local grid, to your service address; includes cost to build and maintain power grid.
  3. Regulatory Charges: cost of administering provincial wholesale electricity system; no markup.
  4. Ontario Electricity Rebate: provides a monthly rebate on electricity bills to eligible customers.
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Section 4
  1. Bill Date: the date your bill was prepared.
  2. Due Date: an additional reminder of the date by which your bill must be paid before it begins accruing interest.
  3. Amount Due: an additional reminder of the total amount you must pay by the Due Date.
  4. Important Message: this is where Oshawa Power will share important updates regarding pricing and other regulatory changes relevant to our customers.

Need help paying your bills?

If you’re experiencing difficulties paying your bill, programs are available to help manage your electricity costs. Customers already in arrears may be eligible to enroll in our Arrears Management Program or Equal Payment Plan to ensure service remains connected.

Financial Assistance

Customer Choice

Customers on the Regulated Price Plan (RPP) now have the option to choose between Time-of-Use (TOU) and Tiered pricing plans. Customers on TOU pricing can choose to switch to Tiered pricing anytime, there is no deadline to make a decision and you maintain the ability to switch back to your previous pricing plan at any time.

Customer Choice

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