Category: News Alerts

September 10, 2018 – Oshawa residents will find out as early this week whether they’ll face a possible strike later September by mail carriers and plant workers at Canada Post.

A strike mandate vote was completed by Canada Post employees Sunday September 9, 2018.  If they voted in favour Canada Post can face either a strike or lockout by September 26, 2018.

Oshawa Power would like to encourage our customers who are not already set up with online access to their electricity accounts to call us at 905-723-4623 or emailing us here to set up access. Customers are still required to pay their bills by the due date.

As an alternative to just having online access, customers can also set up their electricity accounts on eBilling so their monthly bill will be emailed to them directly and alert them when a billed has been generated. Click here to learn more http://www.oshawapower.ca/ebilling/.

eBilling allows immediate access to your account information, energy consumption tracking, download copies of your bill including the amount due and due date, helping you avoid any late penalty charges.

Bill payments can be made by pre-authorized payment, telephone or electronic payment services offered through your financial institution, or by the drop box located on the outside north corner of our office building located at 100 Simcoe Street, South, Oshawa.

Oshawa Power is monitoring this situation closely and will work to reduce any inconvenience for our customers.

Service Restored Notice

Please be advised that all IT systems are again running and operations are back to normal.  Telephone and email communications are fully functional.  We apologize for any inconvenience this may have caused and thank you for your patience during this interruption.

Oshawa Power

Please be advised that we are experiencing temporary IT network connectivity issues.  As a result, full functionality of our telephone system, email system, and internet access have been impaired.  We apologize for this inconvenience and appreciate your patience as our team works to resolve the issue as quickly as possible.  Restoration is expected this afternoon.

Oshawa Area Telephone Soliciting

Oshawa Power has received reports in our Customer Service department that some local customers have received fraudulent phone calls claiming to be calling from Oshawa Power.  These phone calls are recorded messages claiming there is a power surge in their neighbourhood and as a result they must come visit the home.  Oshawa Power can confirm that we are not executing any outbound phone calls to our customers at this time and this third party is misrepresenting themselves.  If you have any question please do not hesitate to contact us at 905-723-4623 or contact us .

On November 28, 2017 Oshawa Power hosted a public open house, Customer Connect Centre, at the Oshawa Civic Complex.  This open house was the first of its kind that Oshawa Power has held in over 30 years.  Employees set up information booths of topics spanning right across the company.  This was an opportunity for customers to come visit us to learn about the utility’s technology, safety procedures, growth plans, conservation initiatives, our 130 year history, renewable energy programs and customer service billing and programs.  It was also an opportunity for our employees to engage one on one with our customers and have a conversation to educate and address any questions.

With hands on opportunities to test some technology and equipment, an ongoing visual display of Oshawa Power’s history and the many literature resources and subject matter experts on hand attendees had much to look at while the kids made use of the colouring table, a free face painter and the star of the evening “Zapper” the safety dog.

It was an evening of fellowship amongst employees and with our customers that was educational and entertaining.  We would like to thank everyone who came out to visit us and we look forward to hosting more open house events in 2018.  Stay tuned for details.

Thank you

The Oshawa Power Team

Oshawa area Text Message Smishing scam

Oshawa Power has received reports in our Customer Service department that some local customers have received fraudulent text messages claiming to be sent by Oshawa Power.  These text messages claim there is a refund for you and instruct you to click on a link to provide personal information.  Oshawa Power does not send out refunds using text message or email communication.  Oshawa Power also does not solicit for private information over these channels.  If you have any question please do not hesitate to contact us at 905-723-4623 or email us at contact us .

Phishing

This is a type of identity theft where criminals use email to try to bait you into fake or hoax websites. Once there, you are asked to disclose confidential financial and personal information, like passwords, credit card numbers, access codes or Social Insurance Numbers.

Emails tend to look authentic, featuring corporate logos and layouts similar to the ones used by institutions for legitimate communication. Because these emails can look so official, unsuspecting recipients may reply to them, resulting in financial losses, identity theft and other fraudulent activity.

Smishing

Scam artists have also found a way to send fraudulent messages to mobile phones. Smishing is similar to phishing, except that it is received via text message or SMS (Short Message Service).

Keep in mind all the points mentioned above when speaking about phishing. The intention behind text message phishing is the same as regular email phishing and the content and tone of the message is very similar.

Vishing

The term comes from “voice” and “phishing”. Vishing uses telephone communications in combination with email or the Internet to steal information and money from unsuspecting consumers. There are a few different methods con artists use. Typically you are contacted by either a recorded phone message or by email and directed to call a phone number or go to a website to enter personal information.

Always remember that Oshawa Power will never send you unsolicited emails or SMS messages asking for confidential information, such as your passwords, credit card and account numbers or personal identification numbers.

On October 17 2017 Durham-based electric utilities Oshawa PUC Networks Inc., Veridian Connections and Whitby Hydro, along with Hydro One, Enbridge and Union Gas, are hosting Powering Up Durham – Save on Energy Symposium to recognize local businesses for their conservation leadership and provide a platform for participants to share industry best practices.

The morning started off by listening to innovative energy conservation success stories from local businesses who are the recipients of this year’s Powering Up Durham awards.

Powering Up Durham Save on Energy Symposium brought together over 40 local exhibitors and industry professionals from across the area, and the break-out sessions offered rapid-fire discussion and insightful workshops. This was perfect opportunity to for businesses to interact with energy experts from the local electric and gas companies. The day ended with a detailed CHP tour at the University of Ontario Institute of Technology.