We are open for business

Premier Doug Ford announced Monday afternoon that businesses deemed non-essential have been ordered to close Tuesday night as part of escalating government measures meant to curb the spread of COVID-19. Utility companies are on the list as essential.

Oshawa Power would like to assure you that we are here and will continue to operate to ensure your power continues to flow. Oshawa Power is taking extreme precaution to protect our staff and the public and do our part to help reduce the spread the COVID-19.

You will see our workers out there and we ask that you help us practice and maintain our physical distancing objectives so that we can continue to maintain a COVID-19 free environment and stay committed to you as we work to get through this situation together.

“The grocery store clerks, transit and hydro workers and truckers are out there on the front lines making sure the people of Ontario continue to have access to the products and services they need,” Ford said in a statement.

“It is essential that their workplaces be kept as safe as possible so these local heroes can return home to their families worry-free.” As stated in a news release from the Premier’s office

The news release detailed Ontarians will still have access to grocery stores and pharmacies, and their power and telecommunications will continue to run.

Our dedicated and committed people are here in Oshawa working in your neighborhood for you during these uncertain times. You will see them trying to make your day as comfortable as possible – keeping the lights on, keeping your work plans happening and ensuring whatever way you want to interact with us that we are here to serve you. We are prepared and have plans in place to meet your needs and continue to maintain safe, reliable service to all of our customers for the duration of the COVID-19 outbreak, however long it may be.

It is always important to receive feedback to ensure we are staying connected to and meeting your needs. It is also comforting for our team to receive your support – we want to hear from you. Please send us your thoughts and messages and we will share them with our team.

Email: ceo@opuc.on.ca

Phone: 905-723-4626 ext 5243

Dear valued customers,

We are in this together

Our dedicated and committed people are here in Oshawa working in your neighborhood for you during these uncertain times. You will see them trying to make your day as comfortable as possible – keeping the lights on, keeping your work plans happening and ensuring whatever way you want to interact with us that we are here to serve you. We are prepared and have plans in place to meet your needs and continue to maintain safe, reliable service to all of our customers for the duration of the COVID-19 outbreak, however long it may be.

We are respecting physical distancing

You will see our workers out there and we ask that you help us practice and maintain our physical distancing objectives so that we can continue to maintain a COVID-19 free environment and stay committed to you as we work to get through this situation together. We can confirm that there are no cases of COVID-19 currently within our organization and we are following recommendations to keep employees and their families safe.

We are here for you

We are here – we will answer your telephone call, we will answer your email, we will process your online requests. We will maintain the electricity grid, we will respond to service calls, and we will keep the lights on for you and your family.

It is always important to receive feedback to ensure we are staying connected to and meeting your needs. It is also comforting for our team to receive your support – we want to hear from you. Please send us your thoughts and messages and we will share them with our team.

Email: ceo@opuc.on.ca

Phone: 905-723-4626 ext 5243

We will continue to support you

As part of our commitment to put our customers first, Oshawa Power has previously announced the suspension all electricity disconnections until further notice.

If you are concerned about paying your bill, are impacted or experiencing hardship caused by the COVID-19 pandemic, we encourage you to please call us to discuss flexible payment options and financial assistance programs.

We hope these added measures provide customers with peace of mind so they can concentrate on what matters most – keeping their loved ones safe.

Thank you for your ongoing support and remain healthy and safe,

Ivano Labricciosa

President and CEO
 

 

ANNOUNCEMENT

March 20, 2020

Oshawa Power Hears Your Concerns Over Electricity Costs

Oshawa Power understands our customers have concerns over electricity costs during this very difficult time. As a local distribution company we do not have the authority to revise time of use rates, however, we are contributing input to the Ministry of Energy and industry associations while they review options available to customers across the province.

We are here for you

As part of our commitment to put customers first, Oshawa Power has previously announced the suspension all electricity disconnections until further notice.

If you are concerned about paying your bill, are experiencing hardship or have been impacted by the COVID-19 pandemic, please call us to discuss flexible payment options and financial assistance programs.

We hope these added measures provide customers with peace of mind so they can concentrate on what matters most – keeping their loved ones safe.

Available 24 hours:

Online Account Access

Customer Self Service Centre

Contractor’s Corner

Outage News

Other Assistance Available:

Affordability Fund Trust

Ontario Electricity Support Program (OESP)

Housing Stability Program
 

 

Dear Valued Customers:

We are actively monitoring the current situation with the COVID-19 virus and the effects on our community. We would like to keep you informed to what is happening within Oshawa Power relative to the COVID-19 Virus. We are practicing social distancing and while we are business as usual, we are taking precautions to ensure the safe well being of our employees and community.

Oshawa Power remains open for business to serve our customers. In response to the increasing worldwide number of COVID-19 cases, we take the health and safety of our customers, employees, their families and the community very seriously. This includes working to ensure we continue to provide you with the level of service you need and expect of us. We want you to know that your safety and the safety of our employees will remain our top priority as this situation continues to evolve.

We are staying informed.

We continue to monitor information resources closely and are following the latest guidance from local, provincial and federal health authorities, including the CDC, Health Canada and World Health Organization and the Region of Durham, to ensure that our practices are aligned with the latest recommendations for mitigating risk in the spread of the virus.

Connect with us your way.

In an effort to support social distancing there is a variety of flexible ways to connect with us to ensure your needs are met.

For account inquiries, you can:

• Call us at 905-723-4623
  • You can use our IVR automated self serve options
  • You can select to speak to a live representative
• Email us here
• Set up and/or log into your online account at https://ecareets.opuc.on.ca/myDSM/login.asp
• Utilize our Self Service Hub at https://www.oshawapower.ca/self-service-centre/

Contractors can utilize Contractor’s Corner at https://www.oshawapower.ca/contractors-corner/

We are ready to serve you.

We understand your concerns during this time, so we are taking additional steps to keep our spaces safe for you and our employees. We have increased deep cleaning of our office, every business day, including sanitizing all surfaces, door handles, phones, chair handles, desks, reception areas, and washrooms. We have reduced scheduled visitors and converted scheduled meetings to remote meetings wherever possible. For any staff that have recently travelled outside of the country we have implemented a 14-day self-isolation quarantine before they can return to work. Our staff are here from 8:30am-4:30pm Monday to Friday and ready to serve. If you do come into our office, please take comfort in knowing that we are trying to be as preventative as possible.

In protection of our employees and community, if you are feeling unwell we ask that you do not come into our office.

How to pay your bill.

Oshawa Power accepts payment made:

• Pre-authorized payment
• Telephone or internet electronic payment services offered through your financial institution
• Chartered banks, trust companies and most credit unions
• By cheque by mail (allow 5 days for delivery)
• By Visa, MasterCard and American Express only. A convenience fee will be charged for paying bills using this service – go to credit card payment
• There 2 dropboxes that you can leave your payment:
  • One external dropbox, north of our main doors
  • One internal dropbox located in our lobby

***We no longer accept cash at our main office.***

You can speak to us live.

We are committed to being here for you: our Customer Service team can assist with any inquiries you may have. If you require any special assistance, we encourage you to reach out to us to discuss options.

We will keep you informed.

We are committed to keeping our lines of communication open to inform you of the latest developments. If you need us, we are here to help. For updates, we encourage you to visit us online, follow us on Facebook, or Twitter @oshawapower.

While we understand that there have been several positive cases of COVID-19 in Durham Region, the risk for our community remains low. Stay up-to-date on COVID-19 and learn the facts about this virus via durham.ca/NovelCoronavirus

We recognize that ongoing news related to COV-ID 19 is rapidly changing; we want you to know that providing reliable service, public safety and wellbeing are our first priority. Oshawa Power is here to assist you, support your needs and we will keep the lights on.

Sincerely,

 

Ivano Labricciosa

President and CEO

Oshawa Power
 

 

January – February 2020
Please be aware that for the next six weeks, Oshawa Power is undertaking a Public Awareness of Electrical Safety Survey as part of our electricity distributor scorecards. The survey will take approximately five minutes to complete and will cover safety topics related to power lines, green transformer boxes and more.  To establish the required sample of participants basic demographic information will be requested however please take note that we will not be asking for any identifying information such as hydro account number, home address, and credit card or banking information.

Utility Pulse, on behalf of Oshawa Power, will be carrying out the survey via telephone. If you receive a call, please consider participating. Your responses will help us better target our public safety communications to Oshawa residents.

Results from the survey will be included in Oshawa Power’s annual scorecard, set to be released this fall.  Should you have any questions please contact our office by phone at 905-723-4623 or by email at contactus@opuc.on.ca and we will be happy to help you.  For further information on the Public Awareness of Electrical Safety Survey, please visit the Ontario Energy Board.

To see Oshawa Power’s past scorecards visit Oshawa Power’s Regulatory Affairs page and for more information on Electricity Distributor Scorecards, visit the Ontario Energy Board.

February 4, 2019 – We have received reports from small commercial customers that there are callers impersonating Hydro One calling Oshawa businesses and demanding payment and threatening disconnection.

Let us confirm that Hydro One does not operate in Oshawa and would not be calling our customers to demand payment.

Please do not engage with these callers and call Durham Regional Police to report at 905-579-1520.

If you have questions about your account please call our office at 905-723-4623.

For immediate release

Oshawa Power Sponsors Bill Nye the Science Guy

OSHAWA – January 22, 2020 – Speaking to a full house at Ontario Tech U Bill Nye the Science Guy captivated the audience with theories on climate change, nuclear waste and efficient, renewable electricity. Oshawa Power is proud to be a partnering sponsor that brought this event to life.

As posted on the Ontario Tech Student Union Twitter feed their campus community came out in full force for this exciting event. Bill Nye provided a wonderful, insightful, hilariously educating night meant to inspire and create ideas for the future.

“We are proud to have been part of something really special. Oshawa Power has over 130 years of history of innovation in Oshawa and to support an event that will encourage the next generation of scientists to create solutions for the future supports our vision of being a forward-thinking, leading-edge city.” says Ivano Labricciosa, President and CEO, Oshawa Power.

In October of this year Oshawa Power began a customer engagement campaign to gather feedback on their 5 year investment plan. The campaign included 4 public town hall events, 1 telephone town hall and an online cost of of service survey. When customers choose to do the survey they are given the choice at the end to either enter in a draw for 1 of 5 $200.00 gift cards or  they can choose to have Oshawa Power donate $5.00 to 1 of 3 local charities; Simcoe Hall Settlement House, YWCA Durham, and Durham Outlook for the Needy – St Vincent Palotti’s Kitchen.

Oshawa Power’s Cost of Service Survey will soon be closing. The survey deadline has been extended until December 8th, 2019. Oshawa Power will then be calculating the number of donation requests per charity have been submitted and issuing a cheque to each charity just in time for the Holiday Season.

“We are very excited about this initiative and the uptake has been very positive. Our customers have the chance to provide their input on our 5 year investment plan and they can choose to support a charity that supports our local community. It’s a win-win for Oshawa and their residents.” says Ivano Labricciosa, President and CEO, Oshawa Power.

If you haven’t had the chance to complete Oshawa Power’s Cost of Service Survey visit their website and have your say!

Cost of Service Info

Oshawa Power is partnering with Ontario Regional Common Ground Alliance (ORCGA) and hosting Contractor Safety Day 2019!

This year’s event is being held at the City of Oshawa Consolidated Works Depot, 199 Wentworth St E, Oshawa, November 21, 2019.

We have an exciting agenda with great speakers from ORCGA, Electrical Safety Authority (ESA), Ministry of Labour, Own Your Safety, Ontario One Call and Oshawa Power.

There is also information booths for attendees to visit. If you would like to register for Contractor Safety Day please fill out this form: Contractor Safety Day Registration