New Residential Connection
If you are moving and require a new account, please contact:
Click here to contact us
To apply for a new connection to an as yet unconnected residential development or to apply for a disconnect/reconnect please fill out our online request form here or the Secondary Service Connection Request Form and send the completed form to:
Operations Division Assistant
100 Simcoe St S
Phone: (905)723-4626 ext 5272
Please see our Notice Letter for revisions to our policies and procedures for service requests.