Oshawa Power working with customers as the moratorium ends

The Province of Ontario’s current moratorium on disconnections for non-payment is scheduled to end July, 31, 2020. In light of the government extension ending in July Oshawa Power is being proactive and working with customers to help ease the burden.  Oshawa Power is offering assistance to their customers to help them navigate through this next transition.

If you have been impacted by the COVID-19 pandemic and are having difficulty paying your bill there is help available for you. There are programs designed to help for both short term and long term needs; please visit www.oshawapower.ca/need-help-paying-electricity-bill to see what program best suits your situation. Oshawa Power is working with customers and offering payment extensions to assist customers during this time. You can request a payment extension here and a customer service representative will contact you.

“Disconnecting an account for non-payment is a last resort, it is an option that we would prefer not to use. It is far more productive and less costly to work with our customers to find assistance or arrangements that work for them,” says Ivano Labricciosa, President and CEO, Oshawa Power.

“We are here to assist our customers and we want to remove the unnecessary stress of having to worry about how they are going to pay their bill. I encourage anybody who has fallen behind or struggling to make payments to reach out to our team. We will find a solution. By working together, we can make paying your Hydro bill one less thing to worry about,” continues Labricciosa.

Oshawa Power would like customers who require financial assistance, arrangements or advice on their hydro accounts to contact the Customer Service department through email at contactus@opuc.on.ca or use their online form at www.oshawapower.ca/contact-us. Together with the customer, Oshawa Power will review the account and help develop a workable plan that best meets their situation. Oshawa Power is encouraging customers to contact them to start the dialogue on finding the solution that works.

The current rate of 12.8¢/kWh, 24 hours/day has been set until October 31, 2020. Beginning November 1, 2020 customers will have the choice between the current Time-of-Use plan and the regulated tiered pricing plan. More details will come about those options as the date draws nearer.

Still have questions? Visit our frequently asked questions regarding COVID-19.